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An Ounce Of Prevention Is Worth A Pound Of Cure

In recent years, Meyer Vacation Rentals has significantly reduced the number of maintenance/repair work orders issued to outside vendors. At the same time, the number of work orders issued for Meyer’s in-house maintenance techs has also been reduced.

“The preventative maintenance efforts result in many problems being resolved before they become major or even worse — urgent,” said Meyer Vacation Rentals President Michelle Hodges. “The result over the last year has been major savings due to the significant decrease in costly outside vendor work orders.”

“These statistics are a result of two primary factors,” she added. “A strong emphasis on preventative maintenance and a commitment to providing the maintenance team with consistent feedback, coaching and training.”

Nick Scozzafava, field engineer with Meyer Services, said all of the work done by the team to perform preventative maintenance as part of the expanded 24/7 Service Protection Plan is paying off for Mayer and our owner partners.

“Preventative maintenance adds up. We’ve had a major push in the last several years to be proactive in performing regular maintenance activities to avoid making repairs later when a guest’s stay could be negatively impacted,” he said. “We are scheduled to visit each property participating in the 24/7 program at least twice a year. This allows us to make necessary adjustments and minor repairs before guest issues arise.”

The 24/7 Service Protection Plan includes two preventative maintenance checks by your technician each year. Those checks include:

  • Checking all light fixtures and replace any burned bulbs.
  • Checking and tightening any loose door hardware, towel bars, cabinet hardware, curtain rods, and furniture.
  • Clearing shower and tub drains.
  • Checking operation of remote controls.
  • Checking smoke detectors and replacing batteries if needed.
  • Checking all plumbing fixtures for leaks.
  • Checking all flappers on all toilets and replacing as needed.
  • Checking and testing all appliances for damage and function.
  • Making sure refrigerators are on proper settings.
  • Replacing all A/C filters and cleaning A/C return grill.
  • Checking the thermostat setting to confirm it is set on cool at 76 degrees.
  • Checking showers for mildew and treat if needed.
  • Checking shower curtain liners and replacing as needed.
  • Documenting and reporting other findings that need to be corrected but are not covered by 24/7 Service Protection Plan.

Consistent evaluation of repairs made by in-house techs along with a commitment to coaching is another reason Scozzafava points to the decreasing number of work orders overall.

“We meet weekly to discuss service breakdowns that could have been avoided. And, tomorrow, our maintenance team will participate in our annual retreat to identify ways that we as a team can improve our performance even more.”